Terms & Conditions

Welcome to Tough As Tracks. By accessing or using our website, purchasing products, or interacting with us in any way, you agree to the following Terms & Conditions. Please read them carefully.

1. Introduction

These Terms & Conditions (“Terms”) govern your use of toughastracks.com and all products and services provided by Tough As Tracks (“we,” “our,” “us”).
By using our website, you confirm that you are at least 18 years old and legally able to enter into contracts.

2. Products & Specifications

We supply rubber tracks and undercarriage parts for construction and industrial machinery.
While we aim for accuracy, product images, descriptions, and specifications may vary slightly from actual items.

We do not guarantee fitment unless correct machine details are provided by the customer.

3. Orders & Payments

  • All orders must be paid in full at the time of purchase.

  • We accept major payment methods displayed at checkout.

  • Prices are subject to change without notice.

  • Orders may be canceled or delayed due to fraud checks, inventory issues, or incorrect information.

4. Shipping & Delivery

  • Delivery times are estimates, not guarantees.

  • Once an order is shipped, delays caused by carriers are outside our control.

  • Customers are responsible for providing accurate shipping information.

  • Lost or damaged shipments must be reported within 48 hours of delivery confirmation.

5. Returns & Refunds

To request a return, customers must contact us within 7 days of receiving the product.

Returns may be accepted only if:

  • The item is unused

  • The item is in original condition

  • Packaging is intact

  • The return is pre-approved by our team

Non-returnable items:

  • Tracks damaged during installation

  • Tracks used, mounted, or worn

  • Custom-sized products

  • Clearance items

Restocking fees may apply.
Shipping costs are non-refundable unless the product was defective or incorrect.

6. Warranty

Most rubber tracks include a manufacturer-backed warranty against defects in materials and workmanship.
Warranty does not cover:

  • Wear from normal use

  • Damage due to improper installation

  • Misuse, overloading, or incorrect fitment

  • Operation on surfaces not suitable for rubber tracks

To start a warranty claim, customers must provide:

  • Photos of the track

  • Machine details

  • Proof of purchase

  • Description of the issue

7. Accuracy of Information

We strive to provide accurate product details, pricing, and availability.
However, errors may occur, and we reserve the right to:

  • Correct mistakes

  • Update information

  • Cancel orders affected by incorrect listings

8. Website Use

You agree not to:

  • Copy or misuse content from our website

  • Interfere with website functionality

  • Attempt unauthorized access

  • Use our site for fraudulent purposes

All content on the website — including images, descriptions, and branding — is owned by Tough As Tracks and protected by intellectual property laws.

9. Limitation of Liability

Tough As Tracks is not responsible for:

  • Losses due to machine downtime

  • Installation errors

  • Inaccurate machine details provided by customers

  • Consequential or indirect damages

Our total liability is limited to the amount paid for the product.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Changes to Terms

We may update these Terms & Conditions at any time.
Continued use of our website means you accept the updated terms.