Privacy Policy

At Tough As Tracks, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website toughastracks.com, contact us, or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information when you:

  • Place an order

  • Request a quote

  • Contact our support team

  • Fill out a form on our website

  • Subscribe to newsletters

This may include:

  • Name

  • Email address

  • Phone number

  • Shipping/billing address

  • Machine make, model, and product requirements

  • Order details

  • Uploaded photos or documents

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the site

  • Cookies and usage data

This helps us improve website performance and enhance your user experience.

1.3 Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyze traffic

  • Save user preferences

  • Personalize content

You can disable cookies through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide product recommendations

  • Respond to inquiries and provide support

  • Track shipments and provide updates

  • Improve website performance and user experience

  • Prevent fraudulent activity

  • Send promotional emails (only with your consent)

We never sell your personal data.

3. How We Share Your Information

We may share your information only with:

3.1 Trusted Third-Party Services

Such as:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Email and communication platforms

They only receive the information needed to perform their services and must protect it.

3.2 Legal Requirements

We may disclose information to comply with:

  • Laws, regulations, or legal processes

  • Fraud prevention or security investigations

  • Requests from authorities

We do not sell, rent, or trade your personal information to any outside parties.

4. Data Security

We use industry-standard security measures to protect your information, including:

  • Secure servers

  • Encrypted data transmission

  • Firewalls and malware scanning

  • Limited access to sensitive data

Although no online system is 100% secure, we take every step to safeguard your information.

5. Your Rights & Choices

You have the right to:

  • Access the personal information we hold

  • Request corrections or updates

  • Request deletion of your data (subject to legal needs)

  • Opt out of promotional emails

  • Disable cookies through your browser

To exercise any rights, contact us at:
[Add Email Here]

6. Data Retention

We keep your information only as long as necessary for:

  • Order fulfillment

  • Legal compliance

  • Customer support

  • Business operations

Afterward, data is securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to outside websites.
We are not responsible for the privacy practices of those third parties.
We recommend reviewing their policies before sharing personal data.

8. Children’s Privacy

Our website is not intended for users under 18 years old.
We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the website means you accept any changes.