Shipping & Delivery Policy

Last Updated: [Add Date]

At Tough As Tracks, we work hard to make sure your rubber tracks and undercarriage parts arrive quickly, safely, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • If additional information is needed (machine model, size confirmation, etc.), processing may be delayed until all details are verified.

2. Shipping Methods

We use trusted carriers including:

  • UPS

  • FedEx

  • USPS

  • Freight carriers (for oversized items)

Shipping method is chosen based on the weight, size, and destination of your order.

3. Estimated Delivery Times

Estimated delivery times vary by region:

  • Local & Nearby States: 2–4 business days

  • Nationwide Shipping: 3–7 business days

  • Freight Shipments: 5–10 business days

These are estimates — actual delivery times may vary due to carrier delays, weather, and other unforeseen factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Weight of the item

  • Delivery location

  • Carrier rates

  • Shipping method chosen

Some products may qualify for free or discounted shipping during promotions.

5. Tracking Your Order

Once your order ships, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your package online

Freight shipments may include additional delivery instructions.

6. Delivery Requirements

For freight shipments:

  • A forklift or loading equipment may be required.

  • Residential deliveries may require an appointment.

  • Additional delivery fees may apply (liftgate service, remote areas, etc.).

Customers are responsible for providing accurate delivery information.

7. Lost or Damaged Packages

If your order arrives damaged or goes missing:

  • Report the issue within 48 hours of delivery confirmation.

  • Provide photos of any damage (if applicable).

  • We will assist in filing a claim with the carrier and arranging a replacement.

We are not responsible for delays caused by carriers.

8. Incorrect Address or Delivery Issues

Customers must ensure all shipping details are accurate.
If the incorrect address is provided:

  • Additional fees may apply for reshipping.

  • Refunds may not be available if the carrier cannot return the package.

9. International Shipping

We currently ship within [Add regions or countries you serve].
For international orders:

  • Duties, customs fees, and taxes may apply

  • Delivery time may be longer

  • Customers are responsible for all import charges

(Add or remove this section depending on your business.)

10. Order Status & Support

If you need help with your shipment, size confirmation, or delivery updates, you can reach us at:

📧 Email: [Add Your Email]
📞 Phone: [Add Your Number]
📍 Address: [Add Business Address]

We are here to make sure you receive the right tracks — safely and on time.